Covid-19 still remains prevalent within our community and we will continue to ensure we keep our staff, sub-contractors and tenants safe whilst delivering the best possible service.
Repairs and Maintenance
We are now operating a full repairs service and you can report any new repairs to your tenant support worker or by contacting the Care and Repair Team on 01642 355618.
Please let us know if you believe you have Covid-19 or have tested positive for the Covid virus. We won’t carry out repairs if someone in the property has symptoms of Covid-19 and the appointment will be re-arranged when it is safe, after they have been clear of symptoms for ten days.
If the appointment is an emergency we will still attend and ensure your property is safe and presents no serious risk to your health. In this instance we request that you stand two metres away or remain in another room and ensure all windows are open. Our operatives will wear a face mask and gloves to protect themselves.
Our teams of tenant support workers are working normally now, based in our three offices (the St Mary’s Centre office in Middlesbrough is now open, however, you are required to wear a mask on entering and exiting the building) and are out making they’re regular visits to the houses and tenants. If you have symptoms of Covid-19 let your tenant support worker know and they will ensure they maintain contact with you via telephone, text and/or social media.
We are continuing to monitor the situation and we will update this page with any changes in our services.
We are continuing to monitor the updates on Covid-19 from the government and the NHS, and following advice from Public Health England.
For up to date information:
Last Updated: 10 August 2022