Can we help you?

In order to be considered for the floating support service you should:

  • be starting a new tenancy in any tenure or be struggling to maintain an existing tenancy and be at risk of losing your home.
  • be single and/or a lone parent.
  • be living in Hartlepool.
  • be willing to engage and participate with the support service.

What should I do to apply?

Contact our support team in Hartlepool Housing and Support.

What happens next?

Following receipt of your application, you will be invited to come and meet us and have a chat with our support workers where we will assess your housing and support needs.

A risk assessment will be sought from the agency that referred you.

Once we are in receipt of all of the relevant information regarding your application, a decision will be made at our weekly meeting whether we can help you or not, you (and your referring agency) will be notified of this decision in writing as soon as possible.

There is no waiting list for the floating support service, if you are accepted you will be provided with a support worker and support work will commence immediately and will be delivered until you are managing your tenancy independently and are self-reliant.

This support work will include production of an individual support programme/support plan which is reviewed regularly to take into account changes in your circumstances.  Joint working arrangements will be put in place with other services involved with you.

The support will be planned, structured and offered in your own home, covering areas such as managing a tenancy; managing money; finding work; training, education or other similar activities; emotional well being; physical health; relationships; substance misuse; offending behaviour.

We do not offer a weekend or call out service.

The service will end when you are managing the tenancy independently and are self-reliant.